Shipping Terms & Conditions


Returns & Refunds

If you're not satisfied with your purchase, we will gladly offer you an exchange or refund of the merchandise price within 15 days of receipt of product. Any exchanges includes the price of the merchandise only and does not include shipping and insurance costs.Please note that you are responsible for all return shipping charges unless the item is damaged. We take every precaution to ensure your purchase is of the utmost quality and free of defects.


Please follow these steps to return merchandise:

1.Contact our store within 24 hours of delivery at 1-828-595-9808

2.Repack merchandise in the original box with original packing materials.

3.Return package by your preferred shipping company to:


Vessel

234 North Main St

Hendersonville, NC 28792



After we receive and process your return, please allow a week for any refunds to appear on your credit card statement. We can only offer refunds on shipping when the item is incorrectly shipped or arrived damaged. Take in mind we are a small business and will not be able to cover multiple shipping costs.